Support
Help with Chibi Duckz Surfers
Need help with Chibi Duckz Surfers? Email us at support@chibiduckz.app and we'll reply within 2 business days.
To help us fix things faster, include:
- your iPhone model and iOS version
- the level you were on, or the screen you were using
- what happened, and a screenshot if you can
How to play
| Swipe | What it does |
|---|---|
| Left / right | Change lane |
| Up | Jump over logs and buoys |
| Down | Dive under bridges (in the air, it slams you down first) |
| Double-tap | Use a Surf Shield, which absorbs one crash for 30 seconds |
Each level has 3 stars: finish the river, beat the par time, and collect most of the coins (90% on early levels, easing to 80% later). Stars you earn are kept, so you can go back for the ones you missed. Clear a level on your first try without crashing to earn a crown.
If you bump into something soft, Danger Crock catches up for a few seconds. A second bump while he's close means you get chomped.
Purchases
- Restore Remove Ads or the Starter Pack on a new iPhone: open the Shop and tap Restore Purchases at the bottom. Use the same Apple Account you bought with.
- Golden Eggs follow you through iCloud (from version 1.0.1). Sign in to the same Apple Account with iCloud on, and your eggs come back after you delete the app or move to a new iPhone. Spending eggs on one phone updates the total everywhere.
- Remove Ads turns off the menu banner and the ads between runs. Reward ads stay, because you choose to watch them.
- Refunds are handled by Apple, not us: request one at reportaproblem.apple.com.
Ads and privacy
The game doesn't collect your personal information. Ads come from Google AdMob, and you choose what it may use:
- Tracking: iPhone Settings > Privacy & Security > Tracking.
- Ad consent (EU, UK and similar regions): Shop > Privacy Choices.
Read the full Privacy Policy.
Troubleshooting
- My progress is gone. Golden Eggs are saved to iCloud (from version 1.0.1), so they come back as long as you're signed in to the same Apple Account with iCloud on. Coins, stars, levels and ducks are still saved on your iPhone only, so deleting the app or moving to a new phone starts those fresh. Full cloud saves are planned for a future update.
- My Golden Eggs didn't show up on my new iPhone. Check you're signed in to the same Apple Account in Settings and that iCloud is on, then open the game with an internet connection. Syncing can take a few minutes.
- The game crashed or froze. Close it fully (swipe it away), reopen it, and make sure you have the latest version from the App Store. If it keeps happening, email us the level number.
- A reward ad didn't load. Check your internet connection and try again in a minute. Sometimes no ad is available, and you won't be charged anything.
- When do the new ducks arrive? Soon. Keep collecting Shell Tokens, Horn Tokens, Pearls and stars: everything you save counts toward unlocking them.